Frequently Asked Questions

Question: Does the Officiator System come complete or do I have to purchase any additional parts?
Answer: Every system we offer comes complete. Individual parts are sold as replacements for lost or damaged parts.

Question: Can two or more players buzz in at once?
Answer: No. The Officiator indicates which one player buzzed in first with 100% lock-out.

Question: Can the Officiator System plug into my computer?
Answer: No. The Officiator is a stand alone system.

Question: Does the Officiator have timing or scoring capabilities?
Answer: No.

Question: What is the optional 16" carry case?
Answer: It is a 16" x 8" x 8" plastic tool box that compactly stores the system. Color and style may vary with availability.

Question: Can I add more than 10 players to a system?
Answer: No. The Officiator judges up to 10 players.

Question: Will the Officiator work when fewer than 10 player buttons are used or plugged in?
Answer: Yes.

Question: Can I connect two systems together so I can have more than 10 players?
Answer: No.

Question: How difficult is the Officiator system to set up?
Answer: Its modular design makes set-up a breeze and the Instruction Sheet includes set-up diagrams for all styles of Player Buttons.

Question: What kind of warranty does the Officiator have?
Answer: Each Officiator System carries a One Year Warranty.

Question: What happens if I misplace the AC power adaptor?
Answer: We have replacements listed on the Order page. Or you can purchase one locally - the output rating must be 9VDC and 200, 300, or 500mA. The end of the power adaptor cable must be a 3.5MM male plug with a POSITIVE (+) tip.

Question: Why does my Officiator Moderator sound off and light up the LEDs when it's first powered-up?
Answer: The System automatically starts a self-test when power is first applied. If there is no sound, please make sure the volume control knob is turned-up.

Question: What can I do if a Hand-Held button or Handpad won't work when pushed or it buzzes when it's not pushed?
Answer: Try plugging the 'defective' button or handpad into a different RCA connector on the interface box. If it still doesn't work correctly, the cable is probably defective. For Hand-Held buttons, simply unplug the cable and replace with an extra cable provided. We also have replacement cables listed on the Order page. For Handpads, it must be sent to us to have the attached cable replaced.

Question: What can I do if a Table-Top button won't work when pushed or it buzzes when it's not pushed?
Answer: Try plugging the defective string of Table-Top buttons into the other side of the Moderator. If it still doesn't work correctly, check to see if all the black strain reliefs around the gray cables going in and out of each box are still in place. The wire connections inside the boxes can be yanked loose when the strain reliefs are missing. The defective string of buttons should be sent to us to have the connection repaired.

Question: Why does player button #3 not work and pushing player button #1 buzzes #5 and #2 buzzes #4?
Answer: The black DIN connectors on each end of the Interface Box and the Table-Top string of boxes are keyed and plug into the Moderator's receptacles only one way. If the connectors are plugged in up-side down (this takes some force), then the button's LEDs will not correspond correctly with the Moderator's LED and #3 won't work at all.

Question: I lost my owner's Instruction Sheet. Where can I get another?
Answer: The Instruction Sheet is available for download at the bottom of each product page, or can also be downloaded by clicking here.

Product Warranty

The Officiator line of buzzer systems is warranted to the original purchaser to be free from defects in material and workmanship, assuming normal use, for a period of one year from the date of purchase. This warranty is not subject to abuse, misuse, or transfer. Anderson Enterprises shall not be liable for damages from loss or delay of equipment use. No implied or express warranty is made for any defects in this product, which results from accident, abuse, neglect, misuse, dis-assembly or repair modification.

If a defect occurs during this period, send your entire system to the address below and include both a dated proof of purchase and a letter of explanation where it will be repaired or replaced, at our discretion, free of charge.

Systems needing repair after the expiration of the warranty will be repaired for a nominal fee plus shipping charges.

All systems should be carefully packaged for shipment to reduce unnecessary abuse to any fragile parts.

Systems or parts thereof that need servicing should be sent to:

Anderson Enterprises
Attn: Technical Department
2540 Angus Lane
Salina, Kansas 67401